In this episode of the What’s Happenin’ podcast, Andy Slawetsky sat down with Hunter and Preston Woolfolk, the leadership team behind DOCUmation, a Texas-based office equipment reseller with a rich family history. Here are some key highlights from their discussion:
- Family Legacy in Office Technology: DOCUmation traces its roots back to 1990, when it was formed from the merger of two companies in San Antonio. The Woolfolk brothers discussed their legendary grandfather’s (Lou Scantland) pioneering role in the industry, having started the first plain paper copier dealership in the U.S. in the 1950s.
- Expanding Footprint Across Texas: DOCUmation currently operates out of nine locations across Texas, with plans for further expansion. The company is committed to maintaining its Texas roots, focusing on growth within the state while providing exceptional service to its customers.
- Diverse Service Offerings: While DOCUmation started with copiers, the company has successfully expanded into managed IT services, software solutions, smart boards, phone systems, and more. The IT division, which has seen significant growth, is now the company’s fastest-growing segment.
- Strategic Acquisitions: The Woolfolks shared that DOCUmation is actively pursuing acquisitions within Texas, seeking companies that align with their culture and service model. They emphasized the importance of finding partners who value their customers and share DOCUmation’s commitment to exceptional service. According to Hunter and Preston, another acquisition will be announced soon.
- Focus on Security and IT Excellence: The Woolfolk brothers discussed the challenges and risks associated with managed IT services, particularly around cybersecurity. They highlighted the importance of having the right technology stack and providing ongoing education and training to clients to mitigate risks.
DOCUmation’s deep family ties and commitment to Texas make it a standout in the office technology industry. With a strong focus on service, strategic growth, and maintaining their legacy, the Woolfolk brothers are poised to continue their company’s success.
DOCUmation carries commercial and office printing and technology solutions from Canon, Konica Minolta, Ricoh, Lexmark, PaperCut, DocuWare and Kyocera.
SOURCE Industry Analysts Inc.
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